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Returns/Exchanges

Return/Exchange Policy

 

We will accept returns and exchanges if:

  • items are returned within 7 days of customer receipt.

  • A valid proof of purchase is provided (see below).

  • Items are returned in good condition—unused and unwashed.

If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase.

We are unable to accept any items for return or exchange without proof of purchase.

Items must be returned to Gabby Gunther Gifts.

Proof of Purchase for Eligible Items

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:

  • Original Paper Receipt

  • eReceipt

  • Original Packing Slip

  • Order Number

We can also verify proof of purchase by looking up your original receipt using your major credit card used at the time of purchase, or the email address used to receive an eReceipt.

Credits and Refunds

We will issue an appropriate credit or refund in one of the following ways:

  • With an Original Paper Receipt, eReceipt, Original Packing Slip or Order Number, or major credit card used at the time of purchase, the item’s purchase price will be refunded in the Original Form of Tender .

To Return Items by Mail

To return an item by mail, insure the package, and mail it to the Gabby Gunther Gifts address on your Packing Slip. If you do not have the Packing Slip or have misplaced it, please call us at 800.237.9566. Without proof of purchase, we are unable to accept any items for return or exchange.

If any items you would like to return or exchange are damaged or defective, please call Customer Service at 800.237-9566 for further information and assistance.